Refund policy

We want you to feel good about your purchase. Refunds are not automatic, but every request is reviewed individually and fairly.

Requesting a refund

• Send your request within 7 days of payment on WhatsApp +971 52 257 1995 or to info@safaa.health.
• Include your name, the email used to pay, the invoice number and the reason.
• We review it and reply within 5 business days.

How we decide

We take into account what has already been delivered by the time of the request, such as the assessment session, meal plans sent or sessions booked. A refund may be full, partial or declined depending on the case.

Cancelling a subscription

You can cancel a renewing subscription at any time and the next renewal will not be charged. Cancelling does not automatically refund the current period; to ask for that, follow the steps above.

Digital courses

Academy courses are digital content and are not normally refundable once the course content has been opened, unless there is a technical problem we could not fix.

How refunds are paid

Approved amounts go back to the original payment method through Stripe and can take 5 to 10 business days to appear, depending on your bank.